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Coronavirus FAQs

Dear customer

The Coronavirus (COVID-19) continues to have a devastating impact on people’s lives as the amount of cases continues to rise. We have seen an unprecedented volume of calls into our advice service and consultants in recent days as the number of confirmed cases in the UK have increased. We know that the safety and wellbeing of your employees, customers and communities is your main priority.

With this in mind we have updated our website with FAQs from you, our customers, along with advice and guidance to support you.

We will endeavour to update this as the situation progresses.

Best regards

Gerald Ancia
Head of Mentor

Royal Bank of Scotland Mentor is a trading name of National Westminster Bank Plc. Registered in England and Wales No. 929027. Registered Office: 250 Bishopsgate, London EC2M 4AA. National Westminster Bank Plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.