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As a responsible institution, RBS is committed to delivering fair services and products to our clients. We expect every employee to demonstrate standards of integrity and fair dealing towards our clients and in the community in which we operate.

As a client, you deserve the highest level of attention.

If you feel that we have fallen short in providing the type of services that you expect of us, please let us know so that we can help put things right for you.

You can inform us of your concerns or provide feedback to us via telephone, email or letter:

• Telephone - Call our Client Support Service at +62 21 5156565
• Email - Send us an email at id.clientsupport@rbs.com
• Letter - Write to us at:
  Indonesia Stock Exchange Building, Tower II, 11th Floor :
  Jl. Jend Sudirman Kav. 52-53, Jakarta 12190. Indonesia:
  Attention: Client Support Department:

Please provide us with full details of your specific concerns so that we can look into the matter as quickly as possible.